When It All Goes Bad, cont.

When an organization has bad luck, it sometimes can't get away from negative reports.  United, still reeling from pulling a passenger off one of its planes, now has to deal with killing a giant rabbit on one of its flights.  Ordinarily a story like that would barely get a mention, but United is in the penalty box and subject to scrutiny.  And, it's not just United, the airline industry as a whole is being looked at.  Delta just got pilloried for removing a passenger from one of its planes for going to the bathroom.  Airlines have been struggling with poor PR and a bad reputation for some time.  They treat economy customers like cattle and squeeze them into the back of planes with no amenities and charges for everything.  In defense of the airlines, one has to realize the industry made no money for decades, and it has at Continue reading "When It All Goes Bad, cont."

A PR Test

Google's Waymo is finally offering test rides in a real world environment -- Phoenix, AZ.  It is taking applications from citizens now for travel in its self-driving vans (that will still have an attendant sitting by the steering wheel.)  The experiment is both a final step before the technology hits the road for everyday  use and a PR exercise to demonstrate the validity of the system.  If there is any one company that deserves to be successful in its endeavor to invent the future, Google would seem to be it.  The company has put three million miles into test driving its technology and thus far, it has passed every goal with few hiccups.  Other companies are in hot pursuit of the same objective as Google so Waymo dare not stand still.  With 600 minivans on the roads of the Valley of the Sun, millions will get the chance to Continue reading "A PR Test"

Home sweet home – return to blogging, address well known

It has taken rather a while to unpack all the boxes, redecorate and invite you round for a house blog-warming party chez PR Conversations*. We trust that our return to posting is good news as we’re ready to converse again with our usual sassy attitude. During our blogging hiatus, Judy Gombita has kept up the PR Conversations action via our hugely successful Twitter micro-blog. That’s why we’ve included its feed as a major element of the updated design here. The site now has two principals, myself and Judy, after our previous Techster, Markus Pirchner, decided to refocus his life. We are hugely thankful for all his support since the Redux version of PR Conversations was launched in 2010. I’ve taken over the hosting, so any technical glitches are now all my responsibility. What can you expect now we are back? Probably much of the same as before (see About),
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What makes a high-performing CEO?

You ought to read this article on what makes some CEOs successful and others not. There are lots of interesting things to learn from their 10 year old research study called the CEO Genome Project.  The researchers were able to identify what makes a high performing CEO relative to a less successful one from a wide swath of business leaders.  They examined 17,000 C-suite leaders including 2,000 CEOs in all major industry sectors and sizes. The authors are at ghSmart and partnered with economists at the University of Chicago and Copenhagen Business School along with analysts at SAS Inc. Here are some of the findings that stood out for me:
  • Boards like to hire extrovert CEOs but introvert CEOs tend to be better performers.
  • Almost every CEO made material mistakes in their careers and 45% had at least one major career blowup. Learning from failure is important to Continue reading "What makes a high-performing CEO?"

In Mobile, Some Brands Are Their Own Worst Enemy

Sometimes, to succeed, you need to learn how to get out of your own way. That’s certainly the case for Starbucks and Panera Bread, according to March EVP Jodi Petrie. In her new LinkedIn Pulse piece, Jodi explains how the two brands are sabotaging the success of their new mobile ordering platforms. She argues that consumer adoption of mobile payments is slow not because shoppers don’t like the technology, but because retailers are struggling to integrate mobile payments into a fast, easy, enjoyable shopping experience. As a result, they’re unable to make the most of the customers who pay via mobile. The companies that create mobile payment technology could help solve this challenge, Jodi says. In her blog, she offers tips for how mobile tech providers can better communicate with their retail partners, giving them the tools they need to create powerful mobile-first buying experiences that customers love. You can read the full post here. And customers really
Evolution of Content Marketing, PR and Blogging
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People and Culture in 2017: What Matters Most?

There’s no secret to running a successful business: You attract and retain good people who, in turn, attract and retain good clients. Ah, but to suggest accomplishing the above is easy is akin to saying Donald Trump is introverted.  Today’s guest column was penned by Sara Whitman, our culture czar and head of Human Resources who believe success, and a successful culture, are the result of two key factors.“Management is doing things right; leadership is doing the right things,” Peter Drucker. These wise words rang in my ears as I found myself asking, “What are those right things?” Enter Pomello, a provider of culture analytics solutions. The company published a report last month on the key people management and company culture priorities in 2017. The core hypothesis in the report is that companies reach a tipping point when they hit about 1000 employees. At that point,
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