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It’s an all too familiar request that consumers face everyday. But what are businesses doing to help convince customers why they should do so? The answer is not as pervasive as you might imagine or hope to expect. In fact, I believe that “why?” is the least asked question by businesses in social media today.
The questions businesses should be asking, even before they create a social presence whatsoever include:
Why should we have a presence in Facebook, Twitter, et al.?
Why would consumers connect with us now and stay connected over time?
Consumers will expect businesses to think through these questions carefully and to present the answers and corresponding value into conversations and more important, into ongoing editorial and engagement planning and programming. It’s what makes social media just that…social.
I recently joined NBC’s Scott McGrew, Jon Swartz of USA Today and Dr. Moira Gunn of NPR on press:here to discuss this subject at greater length. Please take a moment to watch and let me know your thoughts for how businesses can use social media to improve customer relationships.
Click here for the Conversation Prism, Twitterverse, Behaviorgraphics, and Social Compass posters…