McKinsey embraces transparency (sort of)


This post is by Steve Cody from Rep Man


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You know the business world is changing when a highly secretive firm like McKinsey opens the kimono and actually addresses the myriad scandals that have befallen the firm in the past year. As you’ll read in this Fortune column as well as a more in-depth Q-and-A that’s embedded in the piece, McKinsey’s top partner, Kevin Sneader, has ushered in a new era of authenticity and responsibility by sending a letter to employees acknowledging “mistakes” and “learning from those mistakes.” We shall see if either promise becomes reality. I’ve blogged about McKinsey’s high-profile missteps in South Africa, Saudi Arabia and elsewhere. Each also received massive coverage in the New York Times. But in each Times article, one needed a magnifying glass to find the briefest of statements from a McKinsey spokesperson that either admitted wrongdoing or spoke to how the firm would avoid committing such transgressions in the future. If
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Designed to Fail.


This post is by Steve Cody from Rep Man


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It seems that every new day brings with it another egregious self-inflicted crisis caused by racially and gender-insensitive marketers. The most recent examples are the truly horrific gaffes committed by Adidas and Gucci, respectively;

How could anyone think this was okay?

“There are somethings that just don’t make sense in life; Adidas celebrating black history month with this shoe is one example”

While the in-house marketing team and agency partners are unquestionably at fault for their lack of social awareness, I think the real genesis of these blunders lies with the designers and engineers. These are the uber cool and uber insulated types who are constantly trying to come up with the hippest, sleekest and most cutting-edge sneakers, sweaters and widgets. Having worked with designers and engineers alike, I know they live within their own ivory towers. They obsess over trends, technology and ease-of-use, but are oblivious to the
😎
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It’s a close shave


This post is by Steve Cody from Rep Man


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No matter how one analyzes Gillette’s controversial new campaign “Is this the best a man can get?” it’s fraught with uncertainties. And it most certainly has further divided an already divided country.

Truly the best a man can get?

First, though, a tip of the hat (or razor) to Gillette’s management for having the courage to double down on its purpose and values. But have they? Or is the campaign a mere ploy or stunt as some detractors claim whose only goal is to drive sales? I think there are several factors to weigh when analyzing the Gillette campaign: 1) Is alienating a significant percentage of the male shaving market worth the risk of taking a stand and saying the right thing? We asked that very question of 50 CCOs and CMOs we interviewed in a joint research study with the Institute for Public Relations. One CCO, who managed
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SDF Podcast 23: Pretty crazy ideas about the Facebook


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


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Facebook “The ever-present function of propaganda in modern life is in large measure attributable to the social disorganization which has been precipitated by the rapid advent of technological changes.” This is not the latest comment on the perpetual missteps, mishaps and misuse of Facebook, but a quote from Harold D. Lasswell, eminent media scholar and creator of the eponymous and never-aging model and formula to determine media effects: who says what to whom in which channel with what effect? Who said what to whom, and subsequent effects – that was also the theme of a multi-thousand-word investigative piece on Facebook and its executive team in the New York Times on 15th November. By now, I’m sure anybody with even the remotest interest in the SmallDataForum canon of themes will be familiar with the story and the fall-out: basically, Facebook got burned by burning all sorts of lobbying,
Ruins
Thumbs down
Screwed up
Thomas Stoeckle
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Emerging tech: Your bookmark for 2019


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


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Data has a better idea “We know from human history that developments in technologies over the centuries, ranging from the Industrial Revolution through to the invention of the automobile, then airplanes and so forth, the landscape of progress is littered with human casualties. People die because of these things being tested.” A provocative statement, the first thing you hear in episode 1 in the third season of the Digital Download podcast that I did with host Paul Sutton last month in which we discussed emerging technologies and communications and what’s predicted to hit the mainstream within the next two to three years. That statement was intended to sharpen focus on the dilemmas confronting all of us when we want to try something new or radically different to advance our knowledge, our well-bring, our development, where there are risks in doing so. It’s an extreme example of risk and consequence on the journey to that
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PR Ethics … “You CAN Handle the Truth”


This post is by Guest Contributor from Shonali Burke Consulting


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ethicsGuest Post by Kirk Hazlett Jack Nicholson’s explosive response to Tom Cruise’s relentless questioning in “A Few Good Men” more than a quarter-century ago has always hung out in the back of my mind as I’ve worked with employers and clients over the years. You can’t handle the truth.” It most often bubbles up when I find myself confronted by a situation that presents an ethical challenge.
“Should we, or shouldn’t we?”…“What do we say?”…“What do ‘they’ need to know?”
Public relations is just that … open and honest communication with those publics who turn to us for advice, guidance, simple “do’s and don’ts.” But how should we, as public-facing representatives of an organization, be expected to tell those publics what’s going on or what we’re planning without causing even further damage to our organizational reputation? As those of us who have been doing
Kirk Hazlett
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Trust Me, I’m a Communicator


This post is by Guest Contributor from Shonali Burke Consulting


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communicatorGuest Post by John Friedman It is a difficult time to be a professional communicator. Trust and credibility are two of the attributes that we rely upon to do our jobs. However, today, accusations of falsehood and deliberate deception are eroding trust in our profession by both those stakeholders we need to do our jobs as well as those we hope to engage in order to provide the maximum value to our companies, organizations or clients. The continuum between full transparency and “spin” (as it is charitably called) is one we must navigate, and we must do it well. Fortunately, there are tools and allies to help us. The question of ethics is one that seems simple, but can become quite complex. Certainly, there are legal ethics, and there are parameters and guidelines that are encoded in law that must be followed. That is why one of the most valuable
John Friedman
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SDF Podcast 18: Inertia, ethics, and breaches of trust


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


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Data, data everywhere, but ethics in short supply. The latest episode of the Small Data Forum podcast follows the classic narrative arc of a three-act story. Beginning, middle, and end. The set-up, the confrontation, and the resolution. Thesis, antithesis, synthesis. And although our wide-ranging discussion did run the risk of leaving all three co-hosts in the depths of despair, Neville HobsonThomas Stoeckle, and I end up hoping that the asteroid NASA predicts is hurtling towards earth can be diverted from its nihilistic path. This episode’s show notes were written by Sam Knowles. We kick off considering the implications of Google recently losing a landmark “right to be forgotten” case in the UK courts. For me, the case says more about national (courts) and supranational (the EU) organisations looking to flex – and being seen to flex – their regulatory and legislative muscles in the face of the
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Exposing the realities of our relationships with Facebook and other social platforms


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


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This week has been an extraordinary one, not only for Facebook chief Mark Zuckerberg and members of the US Congress but also for users of Facebook and other social networking platforms wherever they are in the world. Indeed, it has been a week of revelation and food for considerable thought on a grand scale. During two days, on April 10 and April 11, the Facebook co-founder and CEO appeared before members of the US Senate and Congress to answer questions about Facebook and how it handles the personal information of its users. These appearances follow news headlines for weeks about the Facebook / Cambridge Analytica data scandal and undercover reporting-driven disclosures about grave misuse of the personal data of millions of users. Each session was around five hours; both were broadcast live on television and myriad social media channels, reaching a truly global audience. You can read transcripts of each session (
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Exposing the realities of our relationships with Facebook and other social platforms


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


Click here to view on the original site: Original Post




This week has been an extraordinary one, not only for Facebook chief Mark Zuckerberg and members of the US Congress but also for users of Facebook and other social networking platforms wherever they are in the world. Indeed, it has been a week of revelation and food for considerable thought on a grand scale. During two days, on April 10 and April 11, the Facebook co-founder and CEO appeared before members of the US Senate and Congress to answer questions about Facebook and how it handles the personal information of its users. These appearances follow news headlines for weeks about the Facebook / Cambridge Analytica data scandal and undercover reporting-driven disclosures about grave misuse of the personal data of millions of users. Each session was around five hours; both were broadcast live on television and myriad social media channels, reaching a truly global audience. You can read transcripts of each session (
Continue reading "Exposing the realities of our relationships with Facebook and other social platforms"

SDF Podcast 17 – “Falsehood flies, and truth comes limping after it”

The SmallDataForum convened in late March, and as for our big story, we had several candidates and angles on the same theme of the use and abuse of data.

This episode’s show notes were written by Thomas Stoeckle.

Sam is now a newly published author of a book about how to tell powerful and purposeful stories with data, Narrative by Numbers. A very timely (and equally timeless) topic and title.

A recently published study in Science about the velocity and spread of true and false news online caught our attention. Tina McCorkindale, CEO of the Institute for Public Relations, did a great analysis with key takeaways for communicators.

Discussing the study, Sam referred to Jonathan Swift’s famous quote from 1710 in The Art of Political Lying that “Falsehood flies, and truth comes limping after it, so that when men come to be undeceived, it is too late; the jest is

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SDF Podcast 17 – “Falsehood flies, and truth comes limping after it”


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


Click here to view on the original site: Original Post




The SmallDataForum convened in late March, and as for our big story, we had several candidates and angles on the same theme of the use and abuse of data. This episode’s show notes were written by Thomas Stoeckle. Sam is now a newly published author of a book about how to tell powerful and purposeful stories with data, Narrative by Numbers. A very timely (and equally timeless) topic and title. A recently published study in Science about the velocity and spread of true and false news online caught our attention. Tina McCorkindale, CEO of the Institute for Public Relations, did a great analysis with key takeaways for communicators. Discussing the study, Sam referred to Jonathan Swift’s famous quote from 1710 in The Art of Political Lying that “Falsehood flies, and truth comes limping after it, so that when men come to be undeceived, it is too late; the jest is
Continue reading "SDF Podcast 17 – “Falsehood flies, and truth comes limping after it”"

What next for Facebook?


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


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Epic fail Even if you’re not interested in nor a user of Facebook, you’d have been hard pressed indeed to have avoided the blaze of publicity about the social networking site every day this past week. That blaze has been white hot in its ferocity and intensity on alleged wrong-doing by the American firm, and by a British political consulting and data mining company called Cambridge Analytica, over the mishandling of data related to more than 50 million users that allegedly played a significant role in influencing voter opinion in the US presidential election in 2016 (and the UK referendum on remaining in or leaving the European Union also in 2016). As you’d expect, commentary, narratives and opinions embracing the widest spectrum of views and standpoints have dominated the media, both mainstream and social, all week as well. There’s so much of it, it’s hard to get a handle on
Opera-Snapshot_2018-03-24_221310_twitter
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What next for Facebook?


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


Click here to view on the original site: Original Post




Epic fail Even if you’re not interested in nor a user of Facebook, you’d have been hard pressed indeed to have avoided the blaze of publicity about the social networking site every day this past week. That blaze has been white hot in its ferocity and intensity on alleged wrong-doing by the American firm, and by a British political consulting and data mining company called Cambridge Analytica, over the mishandling of data related to more than 50 million users that allegedly played a significant role in influencing voter opinion in the US presidential election in 2016 (and the UK referendum on remaining in or leaving the European Union also in 2016). As you’d expect, commentary, narratives and opinions embracing the widest spectrum of views and standpoints have dominated the media, both mainstream and social, all week as well. There’s so much of it, it’s hard to get a handle on
Opera-Snapshot_2018-03-24_221310_twitter
Continue reading "What next for Facebook?"

What next for Facebook?


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


Click here to view on the original site: Original Post




Epic fail Even if you’re not interested in nor a user of Facebook, you’d have been hard pressed indeed to have avoided the blaze of publicity about the social networking site every day this past week. That blaze has been white hot in its ferocity and intensity on alleged wrong-doing by the American firm, and by a British political consulting and data mining company called Cambridge Analytica, over the mishandling of data related to more than 50 million users that allegedly played a significant role in influencing voter opinion in the US presidential election in 2016 (and the UK referendum on remaining in or leaving the European Union also in 2016). As you’d expect, commentary, narratives and opinions embracing the widest spectrum of views and standpoints have dominated the media, both mainstream and social, all week as well. There’s so much of it, it’s hard to get a handle on
Opera-Snapshot_2018-03-24_221310_twitter
Continue reading "What next for Facebook?"

In Truth We Trust?


This post is by Brian Solis from Brian Solis


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I often hear people say… the one thing they appreciate in someone is “how honest” they are …or that they “speak their mind.” But, they’re not the same. Honesty is free of deceit and untruthfulness. The other, is when you say what you think very directly. It’s important that each of us understand the differences …for they form our foundation of ethics, morals and character. They symbolize what is or isn’t ok for us …as individuals and as a society. You make a choice and those choices add up. Are you willing to overlook the truth to build your future? Do you keep looking the other way and hope for the best? Or do you define a personal standard for which you stand …and do and accept the things that chart your course? Your choices represent what you represent and who represents you. And, that defines your path and
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The Problem With Social Media


This post is by Shonali Burke from Shonali Burke Consulting


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warming fire in fireplaceI hadn’t been back in the U.S. for even a week before there was yet another social media eruption. One might almost call it “fire and fury.” (See what I did there?) And it kicked off yet another debate about who should and shouldn’t be allowed to use Twitter, etc… including in my Social PR Posse group. I’m trying not to get political here, but you’re probably not super-surprised that at first I thought Twitter’s somewhat lily-livered response to the President’s tweets was a cop-out.  But as I’ve been continued to chew on this, I think there is something we need to consider (and here is where I might start to get controversial).  So I’m going to throw this out there for debate (hopefully a civil one).
Why should they?
We call Twitter, Facebook, Insta, etc., “social media,” but the fact is: they
Shonali Burke
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SDF Podcast 14: Looking forward by looking back


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Neville Hobson
SDF Podcast 14: Looking forward by looking back
Janus As the Small Data Forum progresses through its early teenage years – our latest podcast is episode 14 already – regular co-hosts Thomas Stoeckle, Neville Hobson, and Sam Knowles are taking the opportunity to look forward by looking back. Patients of our own medicine, you might say, we’re using the year end and what we’ve observed and learned in 2017 to enter the predictive analytics business. We take our inspiration from Janus, the Roman god of beginnings, transitions, and time, after whom January is named. A sculpture of Janus appears at the top of this blog, from the Vatican Museum. This episode’s show notes were written by Sam Knowles.

In our latest pod, we’re all making our predictions for what we expect to see happen in 2018

Notably, in how we believe organisations will make better use of data
Sam Knowles
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SDF Podcast 13: 1984 meets Pavlov’s dogs


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NevilleHobson.com
SDF Podcast 13: 1984 meets Pavlov’s dogs
Trust “Trust, but verify” is a phrase that was used often by Ronald Reagan. It is more than a little ironic that this is originally a Russian proverb (Doveryai, no proveryai). Trust is also what links the various topics in episode 13 of our podcast (with show notes written by Thomas Stoeckle). From Chinese citizen scores to alleged irregularities in the UK referendum and the US presidential election, the implications of GDPR and the prospects of blockchain: trust is the glue that should hold together the fabric of such interactions, in private as well as public contexts.

China scores its citizens

Writer and academic Rachel Botsman calls her analysis of our hyperconnected, hyperpartisan times Who Can You Trust. Both Neville and I are currently reading the book, and it will feature in our next podcast (by which time I
1984
Full - Empty
Thomas Stoeckle
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