In the 2004 science fiction film I, Robot, the police detective hero played by Will Smith is in a car crash resulting in his vehicle and another sinking in a river. The other car contains a trapped 12-year-old girl.
With imminent death by drowning confronting both characters, a rescue robot appears and rescues the hero from his doomed car but leaves the girl to die. Why? Because, the robot’s logic tells it, her survival was statistically less likely than the Will Smith character’s.
This ethical dilemma of choice – as a human would see it – underpins much of the movie (set in the year 2034), informing the viewer of the driving emotional forces motivating the hero.
In our real world of 2017, such a dilemma is confronting us already with the advent of vehicles
Leo Bottary is a well-known author and keynote speaker. He’s also a long-time friend of mine. For several years, I had the opportunity to tour the Vistage conferences as they toured the U.S. I nope to experience the opportunity to meet CEOs and senior executives on their home turf and hear their challenges and accomplishments again soon.
Since I last spent time with him, Leo has launched a popular podcast, Year of the Peer, that explores the latest trends driving business transformation.
I joined him recently to discuss X along with my research on digital transformation, corporate innovation and the need for culture 2.0. I hope our conversation helps you…
Please listen and share!
Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is world renowned keynote speaker and 7x best-selling author. His latest book, X: Where
For the 11th time, the SmallDataForum convened – this time to explore questions related to the opportunities and challenges of data in business, the rational and emotional side of decision-making, and the continuing erosion of trust and confidence in the truthfulness of information.
Stephen Fry’s fabulous narration of the complete works of Sherlock Holmes formed the backdrop to musings about data sleuthing and the skill sets required for successful forensic analytics.
This episode’s show notes were written by Thomas Stoeckle.
“To thrive in a digital economy, create a safe and empowered environment for employees to learn and take risks.”
Technology may be at the core of digital transformation, but it’s severely limited in its promise if it’s not influenced by human beings. Yet, every day, companies invest in digital transformation strategies and roadmaps that are absent of human-centered insights and perspectives.
On this episode of Digital Outliers, I sit down with Steve Snyder, CIO, Massachusetts Convention Center Authority to talk about the paths he’s taken in transforming Boston’s convention center into one of the world’s most technologically sophisticated exhibition and conference locations. While you may think that transformation in a convention center setting isn’t applicable to you, Steve’s work, his challenges, and his goals, are not unlike what we all face.
So, how has Snyder transformed Boston’s convention center into one of the world’s most technologically sophisticated
The potential for breakthrough innovation is at its greatest when there’s purpose. And in an age of disruptive technology, humanity is becoming a killer app.
Often in my research on digital transformation and innovation, I find the most compelling catalyst for finding purpose and accelerating change and improvement is customer experience (CX).
Think about it.
Who owns the customer experience?
Yes. The customer owns it.
That might seem like one big “duh.” But, believe it or note, many organizations are many things before being customer-centric…
In all of my research on the state and future of CX and customer-centricity, human empathy is often missing. But purpose is powerful when it’s empathetic and innovation design is human-centric when it’s driven by empathetic purpose.
The truth is that a customer’s experience with any business begins long before they buy your product and continues long after. More so,
Every day when you get to the office, there is a surmountable volume of work that greets you. The list is usually pretty long, with calls to return, to do items stacked up, emails overflowing, meetings, marketing and sales planning to fill the pipeline. It’s all in a day’s work. But what if one day you woke up and noticed that the volume of work was notably less? I’m sure you’d be relieved for a bit. But then each day, you start to notice that the trend only continues. Your relief shifts to concern and eventually panic. “What’s happening!?,” you start asking. The answers reveal that your markets shifted because your visitors and your tourism stakeholders started to think and then act differently. While you were busy keeping up with your existing tourism plan and your annual campaign, your market inevitably evolved away from you.
Sounds like a nightmare