This post is by Jim Horton from Online Public Relations Thoughts
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This article states it is a business decision whether to pay off a ransomware attack. What it doesn't deal with is the perception of a town that rewards hackers to get its data back. City officials have to deal with citizens when their essential data is locked and inaccessible. The public will be angry it happened and hardly mollified when local government forks over funds. The ultimate answer, of course, is to prevent these attacks in the first place. That might be hard to do, especially if the intrusion comes through social engineering, and nearly anyone can innocently click on a dangerous link that purports to be something else. What is needed are better methods to crack the encryption these pirates use and detective work to find and prosecute them. Ransomware isn't going away as long as it is money-making.