Solving for X: The Rise of Experience Innovation


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I’ve known Judith Aquino for several years now. Her work in customer experience is extensive and her connections in the space are deep. Shortly after the release of X: The Experience When Business Meets Design, I caught up with Judith to talk about the rise of experience innovation. She published our conversation in Customer Strategist, and I was able to get a downloadable PDF as well. I wanted to share our conversation with you…

Solving for X: Why the Future of Business is Experiential

Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive. PRODUCTS DON’T DEFINE A BRAND, EXPERIENCES DO. Such is the reality of modern business, where people are connected to a constant flow of informa- tion and are defining brands based on what they experience and share. Simply put, brands are increasingly defined by those who experience them.
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Digital Transformation 101


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Digital transformation is an essential topic at leading technology publications these days. One such outlet, TechRepublic, is a favorite of mine. I spent time with Olivia Krauth on the subject and I wanted to share our conversation with you here. It serves as a solid foundation for taking digital transformation beyond IT and into a business performance enablement role across the enterprise.

Generally, what does it mean to digitally transform?

The definition of digital transformation has expanded to cover everything involving digital trends and technologies. Achieving buzzword status seems to be diluting the importance of digital transformation as a C-Suite imperative and the need to accelerate enterprise-wide investments in digital expertise, capabilities, and innovation. After years of research, I wanted to help contribute a definition that was more sweeping and, well, transformative to organizations beyond technology, trends and IT.  It’s evolved every year with new research, In 2019, I defined
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The Art and Science of Human Centered Change and Innovation


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When it comes to employee engagement and experience, innovation and digital transformation, corporate culture is under appreciated and largely neglected. Did you know that 85% of employees around the world are not engaged or actively disengaged at work according to Gallup? This global “norm” costs approximately $7 trillion in lost productivity. Titled “Culture 2.0 – The Art and Science of Human-Centered Change and Innovation,” my keynote at the Digital Workplace Experience aimed to change that. Culture is incredibly important to the long-term success of any organization as well as to the morale and productivity of employees. With Culture 2.0, forward-thinking organizations must embrace the art and science of prioritizing human-centered culture work, its relationship to the future of work and how it ushers in a new era of leadership vs. management. I’m so passionate about this topic that I actually dedicate a significant amount of my time
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The New Kodak Moment and the Rise of Experience Innovation


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I live several lives. As a digital analyst and futurist, I study disruptive technology and its impact on businesses and markets. As a digital anthropologist, I study the effects of disruptive technology on societies and us as individuals. In both cases, I am frequently asked to share the “state of” industries and also play out defined scenarios over the next several years. Recently, I took a break from my industry work to focus on the personal side of digital disruption with Lifescale: How to Live a More Creative, Productive and Happy Life. During that time, I had to press pause on the development of a book trailer for X: The Experience When Business Meets Design. Now it’s time to press “publish.” X is the follow0-up to What’s the Future of Business aka WTF. It’s not an official part 2. It’s more of a companion guide that takes
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Domino’s Pizza Serves Up Innovations In Tech and Customer Experience To Drive Business Growth


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The mobile revolution isn’t new. But, its deep impact on our behavior, standards and our preferences are just now coming to light. Smartphones have not only made us more connected, they have made us more curious, demanding and impatient. We know we can get what we want, where and when we want it. But for businesses to better compete, technology is only part of the solution. Businesses must now understand customer expectations as they continue to rise as a function of customer relationships with technology. And, brands must also rethink innovation and service to deliver faster, easier and better customer experiences (CX) to drive business growth and loyalty. In my research, one brand continuously rises to the top as an example of a company that’s innovating in technology and world-class customer experiences. It’s not just the Apple’s or Tesla’s of the world, it can also be a pizza company…Domino’s. Domino’s
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Domino’s Pizza Serves Up Innovations In Tech and Customer Experience To Drive Business Growth


This post is by Brian Solis from Brian Solis


Click here to view on the original site: Original Post




The mobile revolution isn’t new. But, its deep impact on our behavior, standards and our preferences are just now coming to light. Smartphones have not only made us more connected, they have made us more curious, demanding and impatient. We know we can get what we want, where and when we want it. But for businesses to better compete, technology is only part of the solution. Businesses must now understand customer expectations as they continue to rise as a function of customer relationships with technology. And, brands must also rethink innovation and service to deliver faster, easier and better customer experiences (CX) to drive business growth and loyalty. In my research, one brand continuously rises to the top as an example of a company that’s innovating in technology and world-class customer experiences. It’s not just the Apple’s or Tesla’s of the world, it can also be a pizza company…Domino’s. Domino’s
🍕
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Mind, Body, Spirit with Dr. Kayte


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One of the things I love most about the Lifescale experience, is the entirely new adventures on which I’m whisked away. One such experience was the result of attending “The Rising Glen Collective” in Hollywood recently. I was asked to present on the story behind the book to a curated group of artists, entrepreneurs, athletes, experts and executives in an intimate setting–in a beautiful Hollywood Hills home over looking Los Angeles. Boy, was I nervous. Following the event, I met Dr. Kayte Susse D.C., a functional and preventative health expert who works with patients to proactively optimize their health. We immediately fell into an enthusiastic exchange as if we were two long-lost friends. She invited me to visit her studio the next time I was visiting LA. Sure enough, I flew to Los Angeles just a few weeks later to record the audio book for Lifescale. I was
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The Future of Customer Engagement Starts with an Upgrade in Human Perspective


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        Have you ever met someone with whom you instantly connect? Someone so welcoming yet wise and humble but so special that you become instantly inseparable…that they make you better and maybe you help them become better too? That’s my very special relationship with Paul Greenberg. Over the last few years, Paul’s set out to release his latest masterpiece, “The Commonwealth of Self-Interest.” He invited some of his closest friends to contribute including Bruce Temkin, Ray Wang, Brent Leary and Esteban Kolsky.

Twenty-first century customers are demanding more than ever – they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want more

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The Future of Work and Innovation is Tied to Personal Creativity, Productivity and Happiness


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Yes. You. Us. We are all distracted and have been increasingly so for a long time. But, this isn’t a story about distraction. This is a story about how we, with the help of seductive tech and real-time experiences, disrupted our creativity, promise and happiness. To explain more, I wanted to share a very special conversation with my friends at Gapingvoid Culture Design Group. Via “Friends of Gapingvoid”

Creativity, Productivity and Happiness:
The Real Costs of Distraction and Opportunities

Brian has been collaborating with us since 2007. We’ve done super cool projects for Linkedin (Once Upon A Digital Time and Attention Is A Currency) as well as illustrated some of his great books. Brian has a new book out called Lifescale: How to Live a More Creative, Productive and Happy Life, and we sat down recently for a conversation on his take on how our distraction is
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An Honest Review: Bose Frames, Bose Sleepbuds and Bose Soundwear Companion


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Every now and then, I dust off my tech chops to review products that add value to my world. In this case, it’s three unique Bose products purchased independently to meet the needs of three distinct (and unforeseen) scenarios. I explain in the video. Bose Frames 🕶 (sunglasses with built-in speakers). Bose Sleepbuds 🎧 (noise-masking in-ear sleep aids). Bose Soundwear Companion 🔊 (wearable neck speakers). p.s. the electric scooter I mention as a catalyst for the Bose Frames purchase is Unagi. I went with pearl!

Brian Solis, Author, Speaker, Futurist

Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps
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An Honest Review: Bose Frames, Bose Sleepbuds and Bose Soundwear Companion


This post is by Brian Solis from Brian Solis


Click here to view on the original site: Original Post




Every now and then, I dust off my tech chops to review products that add value to my world. In this case, it’s three unique Bose products purchased independently to meet the needs of three distinct (and unforeseen) scenarios. I explain in the video. Bose Frames 🕶 (sunglasses with built-in speakers). Bose Sleepbuds 🎧 (noise-masking in-ear sleep aids). Bose Soundwear Companion 🔊 (wearable neck speakers). p.s. the electric scooter I mention as a catalyst for the Bose Frames purchase is Unagi. I went with pearl!

Brian Solis, Author, Speaker, Futurist

Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps
Continue reading "An Honest Review: Bose Frames, Bose Sleepbuds and Bose Soundwear Companion"

Customer Experience In The Age Of Digital Distraction


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Tamara McCleary is a dear friend.  I was so happy when I joined her on SAP’s Tech Unknown podcast, a show that features “discussions from the edge of next.” Honestly, I didn’t know she was going to be the host. So, it was all the more special. Our little conversation focused on what has become what I see as my next keynote presentation, “Experience in the Age of Digital Distraction.” The impact of digital distraction on work and everything from CX to EX to experience design is profound and under appreciated. We as customers, employees, colleagues, loved ones, as human beings, are increasingly affected by how technology influences our behaviors, norms and happiness. This was a very soulful and honest talk between two smart friends.
What a GREAT interview we had! Thank you for your soul-filled discussion around the deeper human aspects of the shifts taking place within
😉
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🙏🏼
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The History of Business Phone Service


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The future of business phone service lies in the history of Voice over Internet Protocol or VoIP. Introduced in 1973, VoIP is a form of the electrical telecommunication system. A technology used to send and receive phone calls via an Internet connection. It no longer warrants the need for a landline or phone service. The many contributions to the tech industry, over the years, are what led businesses to the doors of VoIP. Without these certain inventions, the new business communication system would cease to exist. Thus, to gain a better understanding of how VoIP came to be, we must go back to learn more about what came before the invention of VoIP. What Came Before VoIP?
Pre-Electrical Telecommunication Systems
Electrical Telecommunication Systems
The Major Inventions Which Led To VoIP
How the Business Phone System Meets VoIP
What is PBX?
The Business Phone System Becomes Acquainted with PBX
PBX Plus
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Agility is the Key to Relevance


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On the importance of agility… Agility is a way of thinking and working. It’s an open and aspirational mindset, perspective and constant series of actions that incessantly seek to deliver new value to evolving markets. Agility is the key to relevance.

Brian Solis, Author, Speaker, Futurist

Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps readers overcome the unforeseen consequences of living a digital life to break away from diversions, focus on what’s important, spark newfound creativity and unlock new possibilities. His previous book, X: The Experience When Business Meets Design, explores the future of brand and
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There Isn’t an App for That: The Formula for Productivity, Happiness and Creativity Starts Within


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We didn’t lose our ability to focus or be creative, we were programmed away from it, toward a direction where our attention is heavily monetized. It’s by design.  The challenge is two fold. For those who remember life before smartphones and social media, memories serve as a benchmark for comparison. We tend to remember our analog lives and activities with a sense of nostalgia and also disbelief. After all, we’ve since learned to become digital-first in most things we do now. On the other hand, there’s an entire generation who were practically born online. Their pictures, while even in the womb, are proudly plastered all over the web without their consent or without consideration of the detailed, searchable history that will now follow them for the rest of their life. At the same time, they’re given tablets as toddlers and smartphones as gradeschoolers. These are the true digital-natives. Either
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Social Media is a Human Network: We Have the Power of Choice in What We Consume, What We Share and Who We Engage


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The good thing about social media, is that it gave us a voice. The bad thing about it, is that it gave us a voice. The path to saving it, making it valuable to not only ourselves, but for society at large, is in our control. The question is, what are you going to do differently moving forward? They say hindsight is 20/20. At some point, we will look at everything, recognize our missteps and ask, “why didn’t we see this earlier!?” So we look to the past to give ourselves answers that deliver insights, validation and peace of mind. It’s how we learn. But while we do, the future continues to unfold in the present. The key is to unlearn from our past mistakes to learn in the moment, so that we avert future missed moments. We must allow ourselves to be more open, to see what we
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Three Digital Pundits Walk into a Live Stream, What Happens Next is…


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I’ve long admired Vala Afshar and Ray Wang. I mean, who doesn’t? They’re each, in their own right, the voice of the future when it comes to all things enterprise, customers, employees and “future of…” That’s why when they asked if I would join them to talk about technology’s impact on creativity and productivity and how its affecting professional and personal lives, I said, “YES!”

In this short episode (<10 minutes), we talk about the effects of digital distractions in our lives and work.

Slack, Instagram, Facebook, Twitter, Texts, email, Likes, Comments, Followers, et al, they’re robbing us of time, reflection, creativity and ultimately true individuality and influence. But, it’s hard to see because everything we do, is lauded. We’re more followed and popular than ever before. There’s no going back.

But…

Actually, there’s a way to slingshot forward. I call it “Lifescaling.”

Please watch and consider

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Voices of Customer Experience: Designing the Future of CX


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I was recently browsing Twitter, when a tweet by Dennis Wakabayashi caught my attention. It referenced “some of the most important CX voices” and included a shoutout to Mary Drumond, CMO of Worthix, and host of the “Voices of CX Podcast.” Dennis took that moment to “personally recognize and celebrate the amount of hard work Mary is doing every day to shape the industry.” Agreed. Dennis also recognized some of the leading voices that have been featured on Mary’s show including Dave Fish, Jay Baer, Dan Gingiss, Annette Franz and yours truly. You can learn about about each episode here. In his summary, Dennis included a segment from my episode that I forgot saying, but wanted to revisit since it’s a topic that comes up quite a bit. I have the title of “futurist” in my professional work. A lot of times I’m asked “about
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Digital Detox is not the Answer to the Effects of Digital Distractions and Addiction


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I’ve known Monty Hamilton for the better part of 10 years. He was the architect of one of my favorite conferences, The Australian Digital Summit in Sydney and Melbourne. He also currently advises and hosts the incredible Pivot conference in Geelong. I’ve had the privilege of keynoting both. After not seeing Monty for quite some time, I was lucky enough to catch up with him on a couple of back-to-back occasions in 2019…SXSW in Austin and twice in Silicon Valley (where I live). Just to give you an idea about my friendship with Monty, he was at my home when I finalized the manuscript for Lifescale. In fact, Monty is the inspiration behind the subtitle, “How to live a more creative, productive and happy life.” When I was given a special session SXSW to share the story of Lifescale, Monty was there to support. Following the session, we
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