The Future of Customer Engagement Starts with an Upgrade in Human Perspective


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        Have you ever met someone with whom you instantly connect? Someone so welcoming yet wise and humble but so special that you become instantly inseparable…that they make you better and maybe you help them become better too? That’s my very special relationship with Paul Greenberg. Over the last few years, Paul’s set out to release his latest masterpiece, “The Commonwealth of Self-Interest.” He invited some of his closest friends to contribute including Bruce Temkin, Ray Wang, Brent Leary and Esteban Kolsky.

Twenty-first century customers are demanding more than ever – they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want more

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The Future of Work and Innovation is Tied to Personal Creativity, Productivity and Happiness


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Yes. You. Us. We are all distracted and have been increasingly so for a long time. But, this isn’t a story about distraction. This is a story about how we, with the help of seductive tech and real-time experiences, disrupted our creativity, promise and happiness. To explain more, I wanted to share a very special conversation with my friends at Gapingvoid Culture Design Group. Via “Friends of Gapingvoid”

Creativity, Productivity and Happiness:
The Real Costs of Distraction and Opportunities

Brian has been collaborating with us since 2007. We’ve done super cool projects for Linkedin (Once Upon A Digital Time and Attention Is A Currency) as well as illustrated some of his great books. Brian has a new book out called Lifescale: How to Live a More Creative, Productive and Happy Life, and we sat down recently for a conversation on his take on how our distraction is
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An Honest Review: Bose Frames, Bose Sleepbuds and Bose Soundwear Companion


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Every now and then, I dust off my tech chops to review products that add value to my world. In this case, it’s three unique Bose products purchased independently to meet the needs of three distinct (and unforeseen) scenarios. I explain in the video. Bose Frames 🕶 (sunglasses with built-in speakers). Bose Sleepbuds 🎧 (noise-masking in-ear sleep aids). Bose Soundwear Companion 🔊 (wearable neck speakers). p.s. the electric scooter I mention as a catalyst for the Bose Frames purchase is Unagi. I went with pearl!

Brian Solis, Author, Speaker, Futurist

Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps
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An Honest Review: Bose Frames, Bose Sleepbuds and Bose Soundwear Companion


This post is by Brian Solis from Brian Solis


Click here to view on the original site: Original Post




Every now and then, I dust off my tech chops to review products that add value to my world. In this case, it’s three unique Bose products purchased independently to meet the needs of three distinct (and unforeseen) scenarios. I explain in the video. Bose Frames 🕶 (sunglasses with built-in speakers). Bose Sleepbuds 🎧 (noise-masking in-ear sleep aids). Bose Soundwear Companion 🔊 (wearable neck speakers). p.s. the electric scooter I mention as a catalyst for the Bose Frames purchase is Unagi. I went with pearl!

Brian Solis, Author, Speaker, Futurist

Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps
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Customer Experience In The Age Of Digital Distraction


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Tamara McCleary is a dear friend.  I was so happy when I joined her on SAP’s Tech Unknown podcast, a show that features “discussions from the edge of next.” Honestly, I didn’t know she was going to be the host. So, it was all the more special. Our little conversation focused on what has become what I see as my next keynote presentation, “Experience in the Age of Digital Distraction.” The impact of digital distraction on work and everything from CX to EX to experience design is profound and under appreciated. We as customers, employees, colleagues, loved ones, as human beings, are increasingly affected by how technology influences our behaviors, norms and happiness. This was a very soulful and honest talk between two smart friends.
What a GREAT interview we had! Thank you for your soul-filled discussion around the deeper human aspects of the shifts taking place within
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The History of Business Phone Service


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The future of business phone service lies in the history of Voice over Internet Protocol or VoIP. Introduced in 1973, VoIP is a form of the electrical telecommunication system. A technology used to send and receive phone calls via an Internet connection. It no longer warrants the need for a landline or phone service. The many contributions to the tech industry, over the years, are what led businesses to the doors of VoIP. Without these certain inventions, the new business communication system would cease to exist. Thus, to gain a better understanding of how VoIP came to be, we must go back to learn more about what came before the invention of VoIP. What Came Before VoIP?
Pre-Electrical Telecommunication Systems
Electrical Telecommunication Systems
The Major Inventions Which Led To VoIP
How the Business Phone System Meets VoIP
What is PBX?
The Business Phone System Becomes Acquainted with PBX
PBX Plus
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Agility is the Key to Relevance


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On the importance of agility… Agility is a way of thinking and working. It’s an open and aspirational mindset, perspective and constant series of actions that incessantly seek to deliver new value to evolving markets. Agility is the key to relevance.

Brian Solis, Author, Speaker, Futurist

Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is a world renowned keynote speakerand 8x best-selling author. In his new book, Lifescale: How to live a more creative, productive and happy life, Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps readers overcome the unforeseen consequences of living a digital life to break away from diversions, focus on what’s important, spark newfound creativity and unlock new possibilities. His previous book, X: The Experience When Business Meets Design, explores the future of brand and
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There Isn’t an App for That: The Formula for Productivity, Happiness and Creativity Starts Within


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We didn’t lose our ability to focus or be creative, we were programmed away from it, toward a direction where our attention is heavily monetized. It’s by design.  The challenge is two fold. For those who remember life before smartphones and social media, memories serve as a benchmark for comparison. We tend to remember our analog lives and activities with a sense of nostalgia and also disbelief. After all, we’ve since learned to become digital-first in most things we do now. On the other hand, there’s an entire generation who were practically born online. Their pictures, while even in the womb, are proudly plastered all over the web without their consent or without consideration of the detailed, searchable history that will now follow them for the rest of their life. At the same time, they’re given tablets as toddlers and smartphones as gradeschoolers. These are the true digital-natives. Either
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Social Media is a Human Network: We Have the Power of Choice in What We Consume, What We Share and Who We Engage


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The good thing about social media, is that it gave us a voice. The bad thing about it, is that it gave us a voice. The path to saving it, making it valuable to not only ourselves, but for society at large, is in our control. The question is, what are you going to do differently moving forward? They say hindsight is 20/20. At some point, we will look at everything, recognize our missteps and ask, “why didn’t we see this earlier!?” So we look to the past to give ourselves answers that deliver insights, validation and peace of mind. It’s how we learn. But while we do, the future continues to unfold in the present. The key is to unlearn from our past mistakes to learn in the moment, so that we avert future missed moments. We must allow ourselves to be more open, to see what we
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Three Digital Pundits Walk into a Live Stream, What Happens Next is…


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I’ve long admired Vala Afshar and Ray Wang. I mean, who doesn’t? They’re each, in their own right, the voice of the future when it comes to all things enterprise, customers, employees and “future of…” That’s why when they asked if I would join them to talk about technology’s impact on creativity and productivity and how its affecting professional and personal lives, I said, “YES!”

In this short episode (<10 minutes), we talk about the effects of digital distractions in our lives and work.

Slack, Instagram, Facebook, Twitter, Texts, email, Likes, Comments, Followers, et al, they’re robbing us of time, reflection, creativity and ultimately true individuality and influence. But, it’s hard to see because everything we do, is lauded. We’re more followed and popular than ever before. There’s no going back.

But…

Actually, there’s a way to slingshot forward. I call it “Lifescaling.”

Please watch and consider

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Voices of Customer Experience: Designing the Future of CX


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I was recently browsing Twitter, when a tweet by Dennis Wakabayashi caught my attention. It referenced “some of the most important CX voices” and included a shoutout to Mary Drumond, CMO of Worthix, and host of the “Voices of CX Podcast.” Dennis took that moment to “personally recognize and celebrate the amount of hard work Mary is doing every day to shape the industry.” Agreed. Dennis also recognized some of the leading voices that have been featured on Mary’s show including Dave Fish, Jay Baer, Dan Gingiss, Annette Franz and yours truly. You can learn about about each episode here. In his summary, Dennis included a segment from my episode that I forgot saying, but wanted to revisit since it’s a topic that comes up quite a bit. I have the title of “futurist” in my professional work. A lot of times I’m asked “about
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Digital Detox is not the Answer to the Effects of Digital Distractions and Addiction


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I’ve known Monty Hamilton for the better part of 10 years. He was the architect of one of my favorite conferences, The Australian Digital Summit in Sydney and Melbourne. He also currently advises and hosts the incredible Pivot conference in Geelong. I’ve had the privilege of keynoting both. After not seeing Monty for quite some time, I was lucky enough to catch up with him on a couple of back-to-back occasions in 2019…SXSW in Austin and twice in Silicon Valley (where I live). Just to give you an idea about my friendship with Monty, he was at my home when I finalized the manuscript for Lifescale. In fact, Monty is the inspiration behind the subtitle, “How to live a more creative, productive and happy life.” When I was given a special session SXSW to share the story of Lifescale, Monty was there to support. Following the session, we
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Bullying, Hate, Conspiracies, Fake News, Negatively Impacts User Experiences and Advertising Value


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“Social media has made too many of us comfortable with disrespecting people and not getting punched in the mouth for it.” – Ice T
In real life… Free speech is not free from consequence. Spreading misinformation whether you aim to sow discord or because you actually believe it, is not free from consequence. Exchanging conflict for views, popularity and financial gain is not free from consequence Inflicting emotional, psychological or emotional pain and aguish on another human being for any reason is not free from consequence Online however, it seems that, for the most part, most of what’s referenced above occurs quite frequently absent of reasonable accountability. For the sake of humanity, we, meaning you and me, have to change. None of this is good for any of us in the short and long term. None of this scales society in any way that’s healthy, productive and meaningful. None
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Ask Me Anything: A Reddit AMA to Celebrate the Release of Lifescale


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It’s been years since I last hosted an AMA (Ask Me Anything) on Reddit. With the release of Lifescale: How to Live a More Creative, Productive and Happy Life, it was time to change that. On May 2nd 2019, I took to Reddit once again for the first in a two-part series.  The first part is here if you’d like to ask your question on the official AMA page. I also included the conversation as of May 5th to share with you as the questions were so authentic and relatable.   Hello! I’m the author of Lifescale, a new book that tackles the effects of social media on us. I learned that we didn’t lose focus or creativity, it was programmed out of us. I found help! AMA! Question: What’s your easiest tip to avoid digital distraction/procrastination that I can implement RIGHT NOW? Answer: Pomodoro Technique. Practice focusing for
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IRL > URL: How to Break Free from Digital Distractions and Start Truly Living Your Best Life Now


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I’ve had fun over the years working with the Nextiva team. I got to do it again and this time in a really interesting format…part webcast, part dialog, all fun! Then, when all was said and done, they surprised me by packaging everything into a one-stop-shop for taking the first step toward Lifescaling! Thank you Nextiva! — We recently hosted author and speaker Brian Solis on Nextiva’s Crowdcast. Brian is also the author of Lifescale: How to Live a More Creative, Productive, and Happy Life. Brian spent an hour chatting with our host Gaetano DiNardi about how digital devices and information overload affect our mental health. They also then jump into how you can manage screen time to improve work performance. While the benefits are indisputable, we have, as a society, become so digitally distracted that we don’t pay attention to our:

The Content Moderation Imperative: How AI and Humans Will Make Social Media and Gaming Better for the World


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I had the privilege of participating in an important conversation about the state and future of social media and gaming and the need to protect users from harmful content and engagement. Joining me in that conversation was Chris Priebe, CEO & founder of Two Hat Security and Stewart Rogers of VentureBeat. You can listen to it (and I encourage you to do so) here. Leading up to the discussion, I spoke with VentureBeat on the subject and the critical need for intelligent content moderation. The article summarized the conversation nicely. I also wanted to share the unabridged conversation with you because it dives deeper into the core issues, platform and advertiser opportunities, user benefits and it’s much more candid.

Make content moderation good for business — and change the world

Q: We’ve become increasingly aware that user generated content on social platforms is open to all kinds of abuse. How do
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Is Social Media and Gaming Safe? Why Intelligent Content Moderation is the Next Competitive Advantage


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I have two small children who, from time-to-time, get to watch YouTube Kids. Even with all of the filters and safety triggers engaged, there are still ways in which those with sinister intent can introduce dangerous content packaged in seemingly harmless videos. Recently, children all over the world were subjected to their favorite Disney characters behaving poorly and in some cases, dangerously, in what’s now referred to as “Elsagate” on YouTube. In February 2019, kids were also trolled by evildoers into unintentionally watching clips that promoted self-harm. WTF!? Who does that? But it’s not just children who have to worry about menacing or hazardous content. Everyone is subjected to it in various forms at increasingly alarming levels. What once was limited to anonymous activities and isolated events is now commonplace across social and gaming platforms. Hate speech, live broadcasts of tragic violence and death, pornography, contentious and polarizing
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Is Social Media and Gaming Safe? Why Intelligent Content Moderation is the Next Competitive Advantage


This post is by Brian Solis from Brian Solis


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I have two small children who, from time-to-time, get to watch YouTube Kids. Even with all of the filters and safety triggers engaged, there are still ways in which those with sinister intent can introduce dangerous content packaged in seemingly harmless videos. Recently, children all over the world were subjected to their favorite Disney characters behaving poorly and in some cases, dangerously, in what’s now referred to as “Elsagate” on YouTube. In February 2019, kids were also trolled by evildoers into unintentionally watching clips that promoted self-harm. WTF!? Who does that? But it’s not just children who have to worry about menacing or hazardous content. Everyone is subjected to it in various forms at increasingly alarming levels. What once was limited to anonymous activities and isolated events is now commonplace across social and gaming platforms. Hate speech, live broadcasts of tragic violence and death, pornography, contentious and polarizing
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The Deep Work of CX and Digital Transformation


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On 16 April 2019, I was invited by my dear friend Ross Quintana to join the popular, weekly Adobe series “#AdobeChat.” I have to say that it was one of the fastest hours I’d experienced in a long time. In this conversation, we, along with countless forward-thinking executives, discussed “The Deep Work of CX and Digital Transformation.” Of course, I peppered in a bit about Lifescale and how it affects employees and customers. Below, I’ve collected Adobe’s questions along with my answers to share with you here. There are also, hundreds of exceptional responses that are also worth your time. I hope this helps you in your work… — Hello! Thank you for having me as your guest today! #AdobeChat @Adobe @AdobeExpCloud Q1: Definition: #Digitaltransformation is the pursuit of innovative & agile business & operational models — fueled by evolving technologies, processes, analytics & talent capabilities —
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