FIR 184: An Incomprehensible Disaster


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The June 2019 edition of “The Hobson and Holtz Report,” aka FIR 184, features Neville Hobson and Shel Holtz talking about these stories:
  • Boeing’s Max 737 crisis is a textbook case of ignoring standards of crisis communication
  • Mary Meeker’s annual Internet Trends report has a lot of meat for communicators
  • Privacy policies are an incomprehensible disaster
  • North Face and its ad agency thought it was clever gaming Wikipedia. Now they’re sorry.
  • A privacy issue with precise-location tagging led Twitter to remove the feature despite some noble uses for it.
  • Is voice overhyped…even as an Alexa Skill takes home a big prize at Cannes Lions?
  • Dan York’s Tech Report from WordCamp Europe 2019
Special thanks to Jay Moonah for the opening and closing music. Links from This Week’s Episode

SDF Podcast 28: Summertime Special


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Turkeys
Show notes by Sam Knowles. In England’s distant past, long before the spread of wealth and the explosive growth of the middle classes, holidays were a rarity. Overseas holidays were unheard of, except for those gilded few who’d grown fat on the Empire and took a ‘grand tour’ of Europe for months at a time, or else went off to add new lands to said Empire. The closest most workers got to any kind of holiday was being taken in a charabanc to the nearest seaside resort, where enforced fun would be had on piers stretching out into coastal waters. One of the highlights of such a visit would be an end-of-the-pier show, where metropolitan idols would perform song-and-dance, music hall routines for the masses. The shows were often billed as Summertime Specials. In the world of the Small Data Forum podcast, this latest episode – 28 already –
Tell the truth
The price to pay
Sam Knowles
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Crisis communications – preparing and managing for a terrorist attack


This post is by Stuart Bruce from Stuart Bruce PR blog | The future of public relations in a digital age


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The UK government and Chartered Institute of Public Relations (CIPR) have partnered to create a new guide to Crisis Management for Terrorist Related Events. It … The post Crisis communications – preparing and managing for a terrorist attack appeared first on Stuart Bruce.

#MeasurePR Memory (August 2018): Travel and Tourism Edition


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#measurePR Editor’s Note: While #measurePR is on hiatus as of this writing, we couldn’t forgo the opportunity to share a recap of a fabulous chat from last year for all who may benefit. Enjoy!  Guest Post by Danielle Heiny The sky’s the limit when it comes to creativity in the travel and tourism industry! Back in August 2018, we had three incredible industry guests, who shared how they uniquely measure PR and marketing.

FIR 183: Let’s get personal


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


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The May 2019 edition of “The Hobson and Holtz Report,” aka For Immediate Release episode 183, features Neville Hobson and Shel Holtz talking about these stories:
  • A trio of technologies — from Google, Amazon, and The New York Times — show how marketers will be able to get into your head, assess your emotional state, and manipulate your intent.
  • GDPR is one year old. Has it succeeded in protecting Europeans’ privacy?
  • PR professionals are relegating earned media to the dustbin.
  • Arabic podcasts are on the rise, embracing a long tradition of oral storytelling.
  • More CEOs were terminated in 2018 over ethical lapses than financial performance.
  • The Wall Street Journal is limiting comments to paying subscribers, and it’s working.
  • Dan York reports on a new podcast report from Andreesen-Horowitz and looks at two podcast announcements from Spotify.
Special thanks to Jay Moonah for the opening and closing music.

Listen Now

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FIR 183: Let’s get personal


This post is by neville@nevillehobson.com (Neville Hobson) from Neville Hobson


Click here to view on the original site: Original Post




The May 2019 edition of “The Hobson and Holtz Report,” aka For Immediate Release episode 183, features Neville Hobson and Shel Holtz talking about these stories:
  • A trio of technologies — from Google, Amazon, and The New York Times — show how marketers will be able to get into your head, assess your emotional state, and manipulate your intent.
  • GDPR is one year old. Has it succeeded in protecting Europeans’ privacy?
  • PR professionals are relegating earned media to the dustbin.
  • Arabic podcasts are on the rise, embracing a long tradition of oral storytelling.
  • More CEOs were terminated in 2018 over ethical lapses than financial performance.
  • The Wall Street Journal is limiting comments to paying subscribers, and it’s working.
  • Dan York reports on a new podcast report from Andreesen-Horowitz and looks at two podcast announcements from Spotify.
Special thanks to Jay Moonah for the opening and closing music.

Listen Now

Continue reading "FIR 183: Let’s get personal"

FIR 182: Hot Bee Action


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Beesexual
The April 2019 episode of “For Immediate Release: The Hobson & Holtz Report” features co-hosts Neville Hobson and Shel Holtz discussing the following topics:
  • How China is shaping the future of shopping — it’s online, social, and highly appealing to Gen Z
  • Media coverage of local news is evaporating. Should business pick up the slack?
  • Customer reviews are the new content marketing, says Jay Baer
  • Movements mean more than brand purpose. Just look at Pornhub’s new movement to save the bees.
  • The UK government has added 12,000 pieces of information to Google Assistant and Amazon’s Alexa
  • When you think of Augmented Reality, do you think of audio? You should.
  • Dan York reports on MindNode 6, WordPress 5.2, Pocket, Minnesota’s “Right to Repair” legislation, and Mozilla’s move away from IRC.
Special thanks to Jay Moonah for the opening and closing music.
FIR 182

Listen Now

(Or download the MP3 file.)
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Would Anyone Notice?


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I have the distinct pleasure of being chairman of the Institute for Public Relations and a member of the Arthur W. Page Society. This past week each organization convened in Manhattan for the IPR board meeting and Page Spring Conference, respectively. The issue of the day (or week) was the purpose of purpose. Organizational purpose, that is. I participated in three different purpose brainstorming sessions that included the best and brightest from the worlds of corporate America, academia and the agency world. The bottom line is that purpose is still very much a work in progress. For example, it is still seen by some Wall Street-focused CEO’s as non mission-critical (one participant referred to that baffling phenomenon as “the CEO blind spot”). Others noted that purpose is still being confused by some CCO’s, CMO’s and CHRO’s with the corporate mission. Most of the IPR/Page members “get” purpose. It’s intended to
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SDF Podcast 27: When April Fool’s meets Groundhog Day


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Brexit
So this is the episode when the three stooges of the SmallDataForum were meant to reflect wistfully on what was Great Britain exiting Greater Europe. The irony of recording this on April Fool’s Day wasn’t lost on us. Brexit Fool’s day is every day, these days. Our resident classicist Sam even managed to squeeze in Juvenal’s Satire VI, and even though the reference was in regard to another April Fool’s – Facebook regulation, haha – Quis Custodiet Ipsos Custodes might just as well mean “who regulates the regulators?” Ah – wouldn’t that be The Great British Electorate? Well, they have spoken, just over 1,000 days ago. And what they said, means what it means. Fool’s Day and any other day. After our recording, the Prime Minister finally reached out to the Leader of Her Majesty’s Opposition to figure out how to move forward. Or sideways. Or move at
Infinity
Cybersecurity
Thomas Stoeckle
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Top 10 takeaways from the CIPR State of the Profession survey 2019


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The UK’s CIPR (Chartered Institute of Public Relations) has published its latest State of the Profession Survey. The top 10 takeaways for PR professionals are: … The post Top 10 takeaways from the CIPR State of the Profession survey 2019 appeared first on Stuart Bruce.

Sometimes bad publicity IS worse than no publicity at all


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One of the more satisfying aspects of the multidimensional profession otherwise known as public relations is media training. It’s one of the few times when we exchange the seat of power with senior client executives and tell them what to do (or, shall I say, gently suggest what to do?). Media training is equal parts art and science and when practiced to perfection will end up with key client quotes and messages finding their way into articles and highlighted on cable interviews or, in rare cases, actually used as the headline by a leading business publication. Sometimes, though, the best laid plans of mice and men (and media training) can go awry. Case in point: The end results of the obviously botched media training of Chinese telecommunications giant, Huawei by the fine folks at Burson Cohn & Wolfe (BCW). As you’ll read in Clay Chandler’s column, BCW (which just
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How AI May Impact PR Pros


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Guest Post by Geoff Livingston Are you confused or concerned about the coming AI revolution?  If so, you’re not the only one. Between media overhype coming out of the tech industry and the job-replacing society-ending fear drummed up by the mainstream press, one must feel caught. Should you be thrilled by the coming improvements or terrified that an AI-fueled robot may take your job. Or worse, that AI will end civilization? After working on Welcome to the Machine: A Primer on AI for Marketers (coming later this year), for almost a year now, I can offer you some quick insights that may help. Here are four questions my peers often ask and some insights. Will people (e.g. will I) lose my job to AI? If you are a PR professional, it’s unlikely. AI is not inherently creative, nor is it good at crafting messages. It can help hone
Geoff Livingston
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FIR 181: Some decisions to consider about social media


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With this episode of The Hobson and Holtz Report, FIR 181, Neville Hobson and Shel Holtz embark on a renewed journey every month with conversation at the intersection of business, communication and technology, just as when they first started out in January 2005. In this episode for March 2019, H&H discuss these stories:
  • Print is still a viable communication tool; Raspberry Pi is distributing multiple print magazines
  • Pandora is the first streaming service to introduce a sonic logo
  • In the aftermath of the terrorist attack in New Zealand, we find ourselves at a fork in the social media road
  • The nature of a news story determines the trajectory of its lifespan
  • Gartner expects AI to assume 80% of all project management tasks by 2030
  • Companies are now mining your voice to learn more about you for purposes both noble and nefarious
  • Facebook just won’t change even though the
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SDF Podcast 26: To regulate, or not to regulate, that is the question…


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“We can have democracy in this country or we can have great wealth concentrated in the hands of a few, but we cannot have both.“ So the famous US Supreme Court Justice and ‘crusader for social justice’ and breaker-upper of Gilded Age monopolies, Louis D. Brandeis is said to have said, perhaps sometime in the early 1930s. Today, perhaps the best-known neo-Brandeisian anti-trust advocate is Tim Wu, Columbia law professor, ‘father of net neutrality’ and author of a series of books likening today’s commercial excesses – in particular in the digital space – to the ‘Gilded Age’ of the late 19th and early 20thcenturies. Of course, it is not really an either-or debate. It’s a complex and convoluted, tangled web of interests and angles, and any claimant of simple solutions has likely got a degree from snake oil university. Neville discusses an article in The
GDPR
Facebook
Shoshana Zuboff’s thesis of surveillance capitalism
Led by Donkeys
Thomas Stoeckle
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Does the D in Digital Stand for Dying?


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I’ve read quite a few recent articles in the advertising and marketing trade press suggesting the halo surrounding the magical word “digital” is not only fading, but actually becoming a bit of an albatross. According to this article in Marketing Week, more and more marketers are disbanding their separate digital departments and teams and folding them into the larger marcom group. Why? Because, just as was the case with social media, digital is no longer perceived as a standalone “thing.” It’s now seen as simply one more channel in the never-ending battle to engage with stakeholder audiences in a holistic way. And, as the article points out, we all live in a digital world. So let’s move on and get back to calling ourselves marketers and not digital specialists or influencer specialists or CSR specialists, etc. We’re marketers, pure and simple. This development comes as no surprise to
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FIR 176: Our 1,000th episode is hefty but good


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FIR 1000
The February 2019 edition of the Hobson and Holtz Report podcast, aka FIR episode 176, is a show that marks a big milestone for Shel and I. It’s the 1,000th episode* of a podcast that we began in January 2005. In addition to recollections of times past and comments from listeners from throughout FIR’s 14-plus-year history, plus special news from Shel about continuity plans, we report on these stories in this episode: Special thanks to Jay Moonah for the
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Future of public relations in an age of change, complexity and uncertainty


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This is the text of a speech on the future of public relations that I delivered at Southampton Solent University (my alma mater) on Wednesday … The post Future of public relations in an age of change, complexity and uncertainty appeared first on Stuart Bruce.